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Customer satisfaction

Customer satisfaction

It is not only important that you know to what extent your customers are satisfied. What matters is what you do with that information. Find out how CYS can help.

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Everything you need to know about customer satisfaction and customer satisfaction survey

Customer satisfaction, what does that mean, how do you measure it and how do you improve it? Below you will find all information about what customer satisfaction means, how you measure it and why customer satisfaction surveys are important.

Definition

What is customer satisfaction?

Customer satisfaction indicates the extent to which products, services and services meet customer expectations. So to what extent a company or organization is able to meet or even exceed customer needs.