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Quality management

Quality management

If you measure quality smartly, you will have more time for real improvements.

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All about quality management

Want to know everything about quality management? You are in the right place. Here you will find everything about what quality management means and how you can measure and improve it.

Definition

What is quality management?

Quality management is about safeguarding and improving the quality of a product, production process, service or organization and affects all organizational units that contribute to the final result. The quality of (parts of) products, services and processes is mapped through internal and external audits.

Internal audits are periodic checks, initiated by the organization itself and performed by auditors employed by the organization. External audits are performed on behalf of external certification bodies. An example is the well-known ISO certification.