Meet CYS: software for Experience Management
Meet CYS: software for customer feedback, employee engagement research, and audits and checklists. A complete solution for setting up continuous research, connecting and improving hard and soft business data, reporting via advanced reports and infographics, and activating your organization with training and follow-up systems. Our programs are specially developed for prioritizing business improvements.
“Enthusiastic customers and employees are important pillars underneath our strategy, linked to a culture that strives for continuous improvement. Thanks to CYS, customer feedback has become part of the day-to-day job for everyone. Employees are much more aware of the impact of their behaviour on the customer experience.”
Tours & Tickets
“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works! Our average scores have increased significantly. Our employees really deserve a big, massive compliment for that.”
"With some calculations we can, thanks to CYS, link concrete profit to a high NPS score. That is very tangible and convincing, and everyone immediately understands why not only sales figures, but also the Net Promoter Score should be a KPI."
Take the step from measuring to improving and create more loyal customers and committed employees
As a customer-oriented organization it is important that you investigate what customers and...subject Read Article
Knowledge & inspiration
Read everything about creating loyal customers, committed employees, and healthy business operations in our e-books and whitepapers. Packed with tips, information, and striking practical examples.chrome_reader_mode Check downloads
Connecting people and sharing knowledge
Come to one of our events and talk to us and our customers about the our favourite subject: delivering the ultimate experience for customers, employees, and organizations!event Events