Success Stories
Start People
Linda Zomer
“Enthusiastic customers and employees are important pillars underneath our strategy, linked to a culture that strives for continuous improvement. Thanks to CYS, customer feedback has become part of the day-to-day job for everyone. Employees are much more aware of the impact of their behaviour on the customer experience.”
Tours & Tickets
Mike Bruijns
“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works! Our average scores have increased significantly. Our employees really deserve a big, massive compliment for that.”
Bruynzeel Keukens
Koen Muijs
"With some calculations we can, thanks to CYS, link concrete profit to a high NPS score. That is very tangible and convincing, and everyone immediately understands why not only sales figures, but also the Net Promoter Score should be a KPI."