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Customer feedback monitor
Using the CYS customer feedback monitor, you can measure your customer satisfaction, customer loyalty and customer enthusiasm. The collected data will be linked to your internal customer and employee data, so that it can be directly translated into follow-up measures per department or even individual employees.
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Net Promoter System
Many companies use the Net Promoter Score (NPS) to measure customer loyalty. But what exactly does this score tell us and how can it be improved every day? With our solution you are not only able to measure NPS, but also connect follow-up measures to steer your company in the right direction, even up to a individual employee level.
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4 question research method
A long questionnaire often discourages customers. With our unique questioning method a short and powerful questionnaire with a maximum of 4 questions is created. Using these 4 questions, up to 64 categories can be assessed, including the needs per category and even per employee.
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Blog, events & downloads
What is CES (Customer Effort Score) and what can y...
One of the most widely used methods for loyalty research is to ask the ‘recommendation question’, which results in the Net Promoter Score. Next to the intention to recommend, there are more interesting aspects that impact customer loyalty. One of these aspects is the matter of ease. That’s why the C...
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E-book: The Power of Customer Experience
Customers become more demanding and more verbal and express themselves via many different channels. In this e-book we discuss a number of important developments that impact on the ever changing and demanding customer needs. We will also talk about why Customer Experience (CX) is so important and you will find a number of handy tips on how to measure and track CX.
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E-book: Ten steps towards a customer centric organization
In this e-book we will expand on the question how you can transform your organization to ensure that every employee thinks and acts from the customer perspective every single day. By using many examples from day to day life, tips and tools, we strive to bring you closer to a truly customer centric organization.
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