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CYS is the company behind #service

In what shape is the service of your organization? Are your customers and employees enthusiastic and loyal? CYS understands the ins and outs of good service and specializes in the collection and analysis of customer and employee feedback.

Blog, events & downloads

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Five tips to increase the response to your feedbac...

If it is your aim to increase the customer centricity of your organization, collecting feedback is of key importance. While collecting feedback, you want your response to be as high as possible of course, because the more data you have, the more focused you can work on the customer experience.

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E-book: The Power of Customer Experience

Customers become more demanding and more verbal and express themselves via many different channels. In this e-book we discuss a number of important developments that impact on the ever changing and demanding customer needs. We will also talk about why Customer Experience (CX) is so important and you will find a number of handy tips on how to measure and track CX.

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E-book: Ten steps towards a customer centric organization

In this e-book we will expand on the question how you can transform your organization to ensure that every employee thinks and acts from the customer perspective every single day. By using many examples from day to day life, tips and tools, we strive to bring you closer to a truly customer centric organization.

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