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CYS is the company behind #service

In what shape is the service of your organization? Are your customers and employees enthusiastic and loyal? CYS understands the ins and outs of good service and specializes in the collection and analysis of customer and employee feedback.

Blog, events & downloads

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What is CES (Customer Effort Score) and what can y...

One of the most widely used methods for loyalty research is to ask the ‘recommendation question’, which results in the Net Promoter Score. Next to the intention to recommend, there are more interesting aspects that impact customer loyalty. One of these aspects is the matter of ease. That’s why the C...

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E-book: The Power of Customer Experience

Customers become more demanding and more verbal and express themselves via many different channels. In this e-book we discuss a number of important developments that impact on the ever changing and demanding customer needs. We will also talk about why Customer Experience (CX) is so important and you will find a number of handy tips on how to measure and track CX.

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E-book: Ten steps towards a customer centric organization

In this e-book we will expand on the question how you can transform your organization to ensure that every employee thinks and acts from the customer perspective every single day. By using many examples from day to day life, tips and tools, we strive to bring you closer to a truly customer centric organization.

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You are in good company

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