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20250325

Quality management as the key to Experience Management

Integrate VoC, VoE and VoB into Experience Management for operational excellence. Listen to customers, employees and business results to improve quality, reduce failure costs and increase loyalty. With a holistic approach you work on sustainable growth and a positive organizational culture.

How Customer and Employee Feedback contributes to better quality

Use customer and employee feedback as a tool for quality improvement. Collect continuous feedback, analyze complaints as opportunities for improvement, ask targeted questions and link feedback to specific processes. This allows you to take quick and targeted action, improve the quality of business processes and maintain successes. Feedback is the foundation for a future-proof organization.

Customer survey vs. Customer Feedback: What’s the difference?

Customer research provides strategic insights, while customer feedback enables immediate action. By continuously collecting feedback, you can resolve complaints immediately, measure the effect of changes and implement targeted improvements. Combine customer research with feedback to structurally improve customer experience and internal processes.

Involve the entire organization in Customer Experience: Practical tips

Make customer experience a shared responsibility within your organization. Ensure management involvement, share relevant feedback, and discuss customer feedback structurally. Focus on positivity and make improvements based on feedback. Select employees with customer-oriented DNA and remain consistent in your approach. Do you want to know more? Download our e-book for additional insights!

Calculate NPS: This is how it works!

The NPS measures customer loyalty by asking customers how likely they would make a recommendation. With scores from -100 to +100, NPS provides insight into customer loyalty, which you can use to improve customer experience.

Listening to the voice of employee: this is how you approach it

The employee energy pulse and experience culture scan measure intrinsic motivation and customer focus in organizations respectively. This provides concrete insights to specifically improve employee engagement and organizational culture.

20250211

The most important conditions for improving employee engagement

A Voice of Employee program helps improve employee engagement by continuously collecting feedback, analyzing causes and implementing targeted improvements. Strategic, tactical and operational actions ensure a positive organizational culture and committed, proactive employees.

Increasing employee engagement with positive psychology: This is how you create a customer-oriented organizational culture

Increase employee engagement by integrating positive psychology and focusing on intrinsic motivation and company culture. Experience Management combines employees, customers and KPIs for a customer-oriented culture and happy customers.

20250128

Increase employee engagement? 10 Tips for a successful voice of employee strategy

Increase employee engagement with these 10 tips: continuous feedback, visual insights and smart questions. Choose proven methodologies, offer training and stimulate positivity with gamification. This is how you create a more energetic and customer-oriented team.

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