Customer Experience (CX) Research

At CYS, we offer a continuous and modern approach to Customer Experience (CX) Research that seamlessly integrates with today’s customer journey. Our goal? Clear: to create a customer experience that not only satisfies customers but also helps your business grow. By continuously monitoring and providing smart analyses and actionable insights, we help you make real-time improvements—think improved customer loyalty and higher customer retention, leading to increased revenue and a more positive customer experience.

Survey with 3 questions surveys

Optimize customer experience without overwhelming them with surveys.

Automatic open-ended analysis

Immediate insights into the core of what people truly think and desire.

Push reports and alerts

Never miss crucial feedback and act promptly to enhance your service.

Customer Experience (CX) Research

How effective is your current CX research?

How effective is your current Customer Experience (CX) Research? We believe in an ongoing approach that aligns with the dynamics of today's market. We provide insights that cover the entire customer journey, allowing you to identify and address improvement areas immediately. This contributes to increased customer loyalty, a better customer experience, and a significant positive impact on your organization. With short questionnaires, clear insights, and accessible reports. Good for your employees and your customers.

Continual, adaptive research for every phase of the customer journey
The story of your customer takes center stage
Focused on improving the overall customer experience
Concrete action points that lead to measurable results.

advantages of CYS

The key benefits of the CYS approach summarized

Our unique approach always works

Our methods are based on proven principles

The unique 3-question methodology with a driver analysis on open-ended responses is a powerful approach that can be applied to various key performance indicators (KPIs) and methods. This methodology ensures deep insights and effective improvement strategies.

ZLM Insurance continuously collects feedback through personalized surveys, dashboards, and trigger emails, allowing them to optimize their services at every stage of the customer journey. Stakeholders have real-time insight into the feedback through personalized dashboards based on their role in the organization.

Explore the different approaches to Customer Experience research and the unique insights they offer to understand and enhance customer satisfaction.

Datagarden

No lengthy and heavy project for your IT department!

IT departments are often under pressure, and time is scarce. Requests related to data management, especially related to Customer Experience, can get lost in the shuffle. But that's where CYS comes in. As the only one in the CX software world, we have developed a complete 'datagarden.' This makes combining, managing, and editing data a breeze. Just give us a raw export from any source, without any embellishments, and we'll take care of the rest!

Knowledge base

Our experts speak

20 years of experience provides a lot of knowledge and we are happy to share it! Read our blogs or download relevant e-books.

No-obligation consultation
CX Inspiration Session
Demo CYS solution

English

Customer Experience (CX) Research

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