From analysis and insights
to action items
Go beyond measuring and turn insights into actions and improvements in daily operations.
3 QUESTIONS METHODOLOGY
Know how to improve the experience in three questions
With our unique method, you only need to ask three questions to know exactly how to improve the customer or employee experience. Use 1 of the 5 key questions below and combine them with an explanation and our powerful Root Cause Analysis question. Instantly chart the drivers for each KPI.
DRIVER ANALYSIS
See which drivers score well or poorly
With automatic driver analysis, every colleague knows what is going well and what can be improved. Based on our 3 question methodology with open answer analysis, we can find out up to 64 drivers on each research KPI!
PRIORITY MATRIX
Plot priorities automatically
With the priority matrix, you can see at a glance what you need to maintain, monitor, build on or improve. Again, you do custom drill downs easily.