Go beyond measuring and turn insights into actions and improvements in daily operations.
3 QUESTIONS METHODOLOGY
Know how to improve the experience in three questions
With our unique method, you only need to ask three questions to know exactly how to improve the customer or employee experience. Use 1 of the 5 key questions below and combine them with an explanation and our powerful Root Cause Analysis question. Instantly chart the drivers for each KPI.
See which drivers score well or poorly
With automatic driver analysis, every colleague knows what is going well and what can be improved. Based on our 3 question methodology with open answer analysis, we can find out up to 64 drivers on each research KPI!
Driver analysis works on all methods such as NPS, CES, cSAT
Real time insight
Real-time visibility into as many as 64 drivers per KPI