Customer Experience Management

With CYS you can take the step from measuring to improving customer experience by automating all your CX processes with one software solution. Get insight into all data, customer, and employee feedback. Automatically translate feedback to the different layers in your organization, such as per store, per department, per location or per employee and give managers and employees access to the right information at the right time. This way, you make an impact in every layer of your organization and therefore structurally improve the customer experience.

Contact us
autorenew

Get insights continuously and real-time

CYS continuously gives you the right insights into customer loyalty and employee engagement, so the company can make the right decisions.

notifications_none

Activate the entire organization

With CYS, you activate the organization with reports that are always up to date and automatically sent to the right stakeholders.  

comment

Understand what motivates customers

Our solution is aimed at ensuring that employees really understand what customers mean by focusing on customer's stories in stead of the score.

visibility

Combine VoC en VoE in one solution

Obtain all results and data in one overview, by combining the Voice of Customer and Voice of Employee in one software solution. 


Features that make you happy

loyalty CX features

Smart features to listen to your customers and employees and deliver actionable information to both management and employees.

Creating your own questionnaire is very easy with the intuitive questionnaire builder.

Personalize your questionnaire or embed a previously given answer by the respondent.

Questionnaire personalization

Build intelligence into your survey with smart routing options.

Smart Routing

Link different data sources and project data by simply dragging and dropping the column header from source to target. 

Data mapping

Customize results for individuals or departments with personalized dashboards, accessible online or in the mobile app.

Customizable dashboards

Choose from more than 65 widgets ready for use to create your dashboards. Select the ones that match your reporting needs.

Make results visually attractive by using infographics that respond to your data in real time. Choose from a wide range available.

Real time infographics

Resources

News

Achieve success with NPS part 6 of 7

In part 6 of the 7-part blog series about NPS, our specialist Mark Schepers discusses which five pitfalls you should...

Events

Webinar: How about dashboards and the experience app @ CYS

09 January 2019 | In the end it is all about the output and how to involve the rest of the organization to start working with the results of your research. In this webinar we will show how to...

Free Trial

Try it yourself

Make the leap from measuring to improving. Get the organization moving with CYS and optimize the customer experience. Curious?

Start Trial
Contact Contact