Customer Experience Management

With CYS you can take the step from measuring to improving customer experience by automating all your CX processes with one software solution. Get insight into all data, customer, and employee feedback. Automatically translate feedback to the different layers in your organization, such as per store, per department, per location or per employee and give managers and employees access to the right information at the right time. This way, you make an impact in every layer of your organization and therefore structurally improve the customer experience.

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Get insights continuously and real-time

CYS continuously gives you the right insights into customer loyalty and employee engagement, so the company can make the right decisions.

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Activate the entire organization

With CYS, you activate the organization with reports that are always up to date and automatically sent to the right stakeholders.  

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Understand what motivates customers

Our solution is aimed at ensuring that employees really understand what customers mean by focusing on customer's stories in stead of the score.

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Combine VoC en VoE in one solution

Obtain all results and data in one overview, by combining the Voice of Customer and Voice of Employee in one software solution. 



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E-book: A successful CX program

From measuring to improving

Bringing customer experience to life is a big challenge for many organizations. In this e-book you can read how you increase customer experience and motivate employees. 

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Features that make our customers happy

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3-Question methodology

With our innovative questioning process, you can find out a customer’s satisfaction and the reason behind it with only 3 questions.

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Root Cause Analysis method

CYS asks the customer to categorize a given answer, including degree of importance. This way, you know exactly what to do to improve the customer experience.

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Real time infographics

Use CYS to create visually attractive and manageable insights for management and employees with clear dashboards and easy-to-understand Infographics.

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Try it yourself

Make the leap from measuring to improving. Get the organization moving with CYS and optimize the customer experience. Curious?

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Resources

News

Measuring is knowing, but how do you actually measure if your employees have passion for their job? How do you ask them if they feel involved in the...

Events

Knowledge session: A successful CX program - from measuring to improving

May 21st | Optimizing customer experience is often a big challenge for many organizations. How do you make the step from too much focus on KPI scores, such as NPS or CES, to implementing concrete...