Customer Experience Management

With CYS you can take the step from measuring to improving customer experience by automating all your CX processes with one software solution. Get insight into all data, customer, and employee feedback. Automatically translate feedback to the different layers in your organization, such as per store, per department, per location or per employee and give managers and employees access to the right information at the right time. This way, you make an impact in every layer of your organization and therefore structurally improve the customer experience.

Get insights continuously and real-time

CYS continuously gives you the right insights into customer loyalty and employee engagement, so the company can make the right decisions.

Activate the entire organization

With CYS, you activate the organization with reports that are always up to date and automatically sent to the right stakeholders.

Understand what motivates customers

Our solution is aimed at ensuring that employees really understand what customers mean by focusing on customer's stories in stead of the score.

Combine VoC en VoE in one solution

Obtain all results and data in one overview, by combining the Voice of Customer and Voice of Employee in one software solution.

E-book: A successful CX program

From measuring to improving

Bringing customer experience to life is a big challenge for many organizations. In this e-book you can read how you increase customer experience and motivate employees.

Download free E-Book

Features that make our customers happy

3-Question methodology

With our innovative questioning process, you can find out a customer’s satisfaction and the reason behind it with only 3 questions.

Root Cause Analysis method

CYS asks the customer to categorize a given answer, including degree of importance. This way, you know exactly what to do to improve the customer experience.

Real time infographics

Use CYS to create visually attractive and manageable insights for management and employees with clear dashboards and easy-to-understand Infographics.

ALL FEATURES

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Try it yourself

Make the leap from measuring to improving. Get the organization moving with CYS and optimize the customer experience. Curious?

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Contact Contact

“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works, our averages scores have increased significantly. Our employees really deserve a big, massive compliment for that.”

Mike Bruijns

Tours & Tickets

“That is what is great about CYS; you can first use the NPS data to determine your strategy and make well founded decisions, and then immediately evaluate if it works, using the same data.”

Koen Muijs

Bruynzeel Keukens

"CYS provides us with comprehensive NPS reports that clearly state what we do well, but also where we need to improve. We can see the reactions of our customers, who give their opinion on everything: the employees, the appearance of the shop, the collection on offer, so you are really looking into a mirror when you read what they have to say.”

Will Tops

Oogwereld

“CYS offers a really great app which is now installed on the mobile phone of each of our service engineers. It allows them to see exactly how they are doing this week, month or year. Both the scores and the motivation in the open answers are available for our staff one day after a customer has filled in the questionnaire.”

Willem Mes

Carglass

Resources

what-is-the-voice-of-the-customer-voc-featured

Customer experience, how to involve the rest of the organization?

News

In May and June we organized the knowledge session 'A successful CX program - from measurement to improvement' twice, with the success story of Carglass,...

E-book

Bring Customer Experience to life