Customer Experience Management
With CYS you can take the step from measuring to improving customer experience by automating all your CX processes with one software solution. Get insight into all data, customer, and employee feedback. Automatically translate feedback to the different layers in your organization, such as per store, per department, per location or per employee and give managers and employees access to the right information at the right time. This way, you make an impact in every layer of your organization and therefore structurally improve the customer experience.Request Demo
Get insights continuously and real-time
CYS continuously gives you the right insights into customer loyalty and employee engagement, so the company can make the right decisions.
Activate the entire organization
With CYS, you activate the organization with reports that are always up to date and automatically sent to the right stakeholders.
Understand what motivates customers
Our solution is aimed at ensuring that employees really understand what customers mean by focusing on customer's stories in stead of the score.
Combine VoC en VoE in one solution
Obtain all results and data in one overview, by combining the Voice of Customer and Voice of Employee in one software solution.
Customer Research, Customer Feedback Monitoring, and other tracking studies based around your customers run continuously. To avoid mistakes, decrease manual work and optimize continuous insights CYS is the absolute precursor in automation of your Customer Feedback processes.
Thanks to our automatic data imports, API, and connectors your customer data will continuously flow into our system. Our data management environment is build to manage and optimize your customer data without any manual work. Place smart actions via easy-to-use rules based on logical conditions on the data. Examples of these actions are improving data fields, merging data, selecting records, sending alerts, and managing the status of respondents.
In our questionnaire editor, CYS has implemented a release and version management procedure. This way you can change your questionnaire without the hassle of migrating your existing data. Your respondents are automatically redirected to the new survey, and reports are updated automatically.
“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works, our averages scores have increased significantly. Our employees really deserve a big, massive compliment for that.”
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“That is what is great about CYS; you can first use the NPS data to determine your strategy and make well founded decisions, and then immediately evaluate if it works, using the same data.”
"CYS provides us with comprehensive NPS reports that clearly state what we do well, but also where we need to improve. We can see the reactions of our customers, who give their opinion on everything: the employees, the appearance of the shop, the collection on offer, so you are really looking into a mirror when you read what they have to say.”
“CYS offers a really great app which is now installed on the mobile phone of each of our service engineers. It allows them to see exactly how they are doing this week, month or year. Both the scores and the motivation in the open answers are available for our staff one day after a customer has filled in the questionnaire.”
To make your company truly customer-centric, you have to decide for once and for all that you want to give your customers a central position within your...