Customer Experience Management

With CYS you can take the step from measuring to improving customer experience by automating all your CX processes with one software solution. Get insight into all data, customer, and employee feedback. Automatically translate feedback to the different layers in your organization, such as per store, per department, per location or per employee and give managers and employees access to the right information at the right time. This way, you make an impact in every layer of your organization and therefore structurally improve the customer experience.

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Get insights continuously and real-time

CYS continuously gives you the right insights into customer loyalty and employee engagement, so the company can make the right decisions.

Activate the entire organization

With CYS, you activate the organization with reports that are always up to date and automatically sent to the right stakeholders.

Understand what motivates customers

Our solution is aimed at ensuring that employees really understand what customers mean by focusing on customer's stories in stead of the score.

Combine VoC en VoE in one solution

Obtain all results and data in one overview, by combining the Voice of Customer and Voice of Employee in one software solution.

Features that make you happy

CX features

Smart features to listen to your customers and employees and deliver actionable information to both management and employees.

Creating your own questionnaire is very easy with the intuitive questionnaire builder.

Personalize your questionnaire or embed a previously given answer by the respondent.

Build intelligence into your survey with smart routing options.

Link different data sources and project data by simply dragging and dropping the column header from source to target.

Customize results for individuals or departments with personalized dashboards, accessible online or in the mobile app.

Choose from more than 65 widgets ready for use to create your dashboards. Select the ones that match your reporting needs.

Make results visually attractive by using infographics that respond to your data in real time. Choose from a wide range available.

All features

“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works, our averages scores have increased significantly. Our employees really deserve a big, massive compliment for that.”

Mike Bruijns

Tours & Tickets

“That is what is great about CYS; you can first use the NPS data to determine your strategy and make well founded decisions, and then immediately evaluate if it works, using the same data.”

Koen Muijs

Bruynzeel Keukens

"CYS provides us with comprehensive NPS reports that clearly state what we do well, but also where we need to improve. We can see the reactions of our customers, who give their opinion on everything: the employees, the appearance of the shop, the collection on offer, so you are really looking into a mirror when you read what they have to say.”

Will Tops

Oogwereld

“CYS offers a really great app which is now installed on the mobile phone of each of our service engineers. It allows them to see exactly how they are doing this week, month or year. Both the scores and the motivation in the open answers are available for our staff one day after a customer has filled in the questionnaire.”

Willem Mes

Carglass

Resources

Root Cause Analysis (RCA): get to the core of your customer's needs

News

When conducting research, you often need to ask many questions to your customers to get to the core of their needs. However, long questionnaires discourage...

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Make the leap from measuring to improving. Get the organization moving with CYS and optimize the customer experience. Curious?

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Bring Customer Experience to life