Bring Customer Experience to life
With CYS you can take the step from measuring to improving customer experience by automating all your CX processes with one solution. Get insight into all data, customer, and employee processes and turn it into the right insights. Give your organization the resources to make easy and continuous improvements. This way, you make an impact in every layer of your organization and therefore structurally improve the ultimate experience of your customers and employees.Start Trial
Automated and continuous research
Make the right decisions based on automated and continuous insight into all CX data.
Focus on customer stories
Find out exactly what motivates customers with insights behind the emotions and figures.
Activate the organization
Give everyone access to insights that are relevant to them at any given time.
Combine Voice of Customer, Voice of Employee, and Voice of Business in one solution.
Features that make our customers happy
“CYS helps employees to understand how to best service each individual guest. This results in much better contact with our guests and more enjoyment of the job. And it works, our averages scores have increased significantly. Our employees really deserve a big, massive compliment for that.”
Tours & Tickets
“That is what is great about CYS; you can first use the NPS data to determine your strategy and make well founded decisions, and then immediately evaluate if it works, using the same data.”
"CYS provides us with comprehensive NPS reports that clearly state what we do well, but also where we need to improve. We can see the reactions of our customers, who give their opinion on everything: the employees, the appearance of the shop, the collection on offer, so you are really looking into a mirror when you read what they have to say.”
“CYS offers a really great app which is now installed on the mobile phone of each of our service engineers. It allows them to see exactly how they are doing this week, month or year. Both the scores and the motivation in the open answers are available for our staff one day after a customer has filled in the questionnaire.”
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May 21st | Optimizing customer experience is often a big challenge for many organizations. How do you make the step from too much focus on KPI scores, such as NPS or CES, to implementing concrete...