White paper: Net Promoter Score (NPS)
White paper:

Net Promoter Score (NPS)

For whom is this white paper interesting?

For professionals responsible for customer satisfaction or customer loyalty and interested in how to measure and improve NPS.

What do you read in the white paper?

  • Underlying philosophy
  • How does the Net Promoter Score (NPS) work?
  • NPS research by CYS
  • How do you bring NPS to life in your organization?
  • Added value NPS research from CYS
white paper

Net Promoter Score (NPS)

It seems too good to be true. A sea of information about what really gets your customers excited by just asking a few questions. It is possible with the Net Promoter Score (NPS) Survey of CYS. In this white paper you can read who the founders are, how NPS works and how you can apply it yourself.

White paper: Net Promoter Score (NPS)