Many companies are investing in researching and improving their customer experience (CX) and employee experience (EX). But what does this investment actually yield? It is important to recognize that quantifying return on investment (ROI) can sometimes be challenging. In this session, delivered together with Marc Maas from Reversed CX, we explore various studies that demonstrate the importance of investing in customer experience (CX) and employee experience (EX). In addition, we present concrete examples of how CYS has applied insight and success to its customers. In doing so, we demonstrate not only the theoretical value, but also the practical effectiveness of CX and EX initiatives.
Details:
- Date: Thursday 3 October 2024
- Time: 11:30 am
- Duration: Approx. 2 hours
- Location: Breda
Who is this session interesting for?
For professionals who are concerned with customer satisfaction and customer focus and want to gain more insight into Experience Management and how to improve it.
Reserve your spot today by registering below.
Bjorn van Raaij
Marc Maas
CX EX Return on Investment with Marc Maas
- Date: Thursday 3 October 2024
- Time: 11:30 am
- Duration: Appx. 2 hour
- Location: Breda