Customer satisfaction research

Customer satisfaction research is a must for market driven companies that are prepared to listen to their customers. However, if you really want to make a difference then simply knowing the extent of your customer’s satisfaction is not enough. What really matters is what you do with this information and how you will improve your customer satisfaction.

Benefits

Short questionnaire with unique Root Cause analysis method
Extra insights by linking feedback to CRM and existing customer data
Points of improvement on a silver platter with the priority matrix
High efficiency thanks to personalized dashboards
Activate the organization with real time infographics

In a nutshell

CYS has a unique approach towards market research. With a short and attractive questionnaire, we can asses and report back on no less than 64 different categories. This allows your organization to obtain the necessary information without bugging the customers with long and complicated questionnaires.

By linking the obtained insights to your existing customer data our method allows for complete different insights which are not present in more ‘traditional’ customer satisfaction research.

As a result of personal dashboards and infographics, everybody will understand how they can contribute to increasing customer satisfaction within their responsibilities. These insights are easily accessible via an app (IOS/Android) and focus on the priorities of what is most important for the company.

Free Trial

Start immediately and try our customer satisfaction research 30 days for free. Or download the whitepaper to learn more.

Features

CYS contains useful features that will help you activate your organization in order to increase customer satisfaction together.

Creating your own questionnaire is very easy with the intuitive questionnaire builder.

Personalize your questionnaire or embed a previously given answer by the respondent.

Give your questionnaire your own look & feel by adding your own corporate identity.

Create an email invitation that reflects your brand to invite respondents to fill in your questionnaire. Or easily download a QR code or link.

Customize results for individuals or departments with personalized dashboards, accessible online or in the mobile app.

Make results visually attractive by using infographics that respond to your data in real time. Choose from a wide range available.

Try it yourself

Start trial

Would you like to get more out of your customer satisfaction research and be able to immediately start improving? CYS makes market research practical, clear and simple for the entire organization.

Start Trial Download whitepaper

Customer satisfaction research (CSAT)