Customer satisfaction research (CSAT)

Customer satisfaction research is a must for market driven companies that are prepared to listen to their customers. However, if you really want to make a difference then simply knowing the extent of your customer’s satisfaction is not enough. What really matters is what you do with this information and how you will improve your customer satisfaction.

Benefits  

• Short questionnaire with unique Root Cause analysis method
• Extra insights by linking feedback to CRM and existing customer data
• Points of improvement on a silver platter with the priority matrix
• High efficiency thanks to personalized dashboards
• Activate the organization with real time infographics

In a nutshell

CYS has a unique approach towards market research. With a short and attractive questionnaire, we can asses and report back on no less than 64 different categories. This allows your organization to obtain the necessary information without bugging the customers with long and complicated questionnaires.

By linking the obtained insights to your existing customer data our method allows for complete different insights which are not present in more ‘traditional’ customer satisfaction research.

As a result of personal dashboards and infographics, everybody will understand how they can contribute to increasing customer satisfaction within their responsibilities. These insights are easily accessible via an app (IOS/Android) and focus on the priorities of what is most important for the company. 

Free Trial 

Start immediately and try our customer satisfaction research 30 days for free. Or download the whitepaper to learn more.