Customer satisfaction research is a must for market driven companies that are prepared to listen to their customers. However, if you really want to make a difference then simply knowing the extent of your customer’s satisfaction is not enough. What really matters is what you do with this information and how you will improve your customer satisfaction.
Benefits CYS software
- We have done the preparation, you can start immediately
- Short questionnaire with unique Root Cause analysis method
- Extra insights by linking feedback to CRM and existing customer data
- Points of improvement on a silver platter with the priority matrix
- High efficiency thanks to personalized dashboards
- Activate the organization with real time infographics
In a nutshell
CYS has a unique approach towards market research. With a short and attractive questionnaire, we can assess and report back on no less than 64 different categories. This allows your organization to obtain the necessary information without bugging the customers with long and complicated questionnaires.
By linking the obtained insights to your existing customer data our method allows for complete different insights which are not present in more ‘traditional’ customer satisfaction research.
As a result of personal dashboards and infographics, everybody will understand how they can contribute to increasing customer satisfaction within their responsibilities. These insights are easily accessible via an app (IOS/Android) and focus on the priorities of what is most important for the company.
Start immediately and try our customer satisfaction research 30 days for free. Or download the whitepaper to learn more.
Customer Research, Customer Feedback Monitoring, and other tracking studies based around your customers run continuously. To avoid mistakes, decrease manual work and optimize continuous insights CYS is the absolute precursor in automation of your Customer Feedback processes.
Thanks to our automatic data imports, API, and connectors your customer data will continuously flow into our system. Our data management environment is build to manage and optimize your customer data without any manual work. Place smart actions via easy-to-use rules based on logical conditions on the data. Examples of these actions are improving data fields, merging data, selecting records, sending alerts, and managing the status of respondents.
In our questionnaire editor, CYS has implemented a release and version management procedure. This way you can change your questionnaire without the hassle of migrating your existing data. Your respondents are automatically redirected to the new survey, and reports are updated automatically.