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eBook: The Power of Experience Management

Due to various important developments in the market, ‘Customer Experience Management (CEM)’ is no longer sufficient to stand out as a brand and organization. ‘Experience Management’, on the other hand, looks at customer orientation and what this yields from 3 pillars: listen not only to the customer, but also to the employees and the company as a whole.

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eBook: The Power of Experience Management

What will you read in this ebook?

In this ebook, we discuss a number of key developments that impact the ever-changing customer needs. We take a clos