White paper: Customer Satisfaction Survey
White paper

Customer Satisfaction Survey

For whom is this white paper interesting?

For professionals who are responsible for customer satisfaction and who want to start with customer satisfaction research. Or professionals who already use CSAT and want to take the step from measuring to improving.


What do you read in the white paper?

  • What CSAT means.
  • What is the difference between these and other methods, such as NPS and CES.
  • How to use the CYS questionnaire to meaningfully measure customer satisfaction.
  • How to take the step from measuring to improving customer satisfaction.
white paper

Customer Satisfaction Survey

The voice of the customer is more important than ever. In customer-oriented companies, customer satisfaction research is a crucial part of success. However, you do not only make a difference by conducting research, but mainly by the way you conduct it and what you do with the results. How do you ensure that you receive valuable feedback and actually improve your product or service? CYS can help with this.

White paper: Customer Satisfaction Survey

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