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Inspire each other, share knowledge and connect people. We are happy to contribute to this with our blogs. Read our ebooks and whitepapers full of tips and practical examples. We have also created wiki pages to help you get started.
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Customer Experience Management
CYS
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eBooks and White papers
White paper: 10 Advantages of Customer Experience Management
Customer experience; more and more companies are seeing it’s importance or are working on it. A focus on customer experience always brings along a few investments. But what does it deliver?
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eBooks and White papers
White paper: Ten steps towards a customer centric organization
Customer experience? Customer loyalty? Are these just buzz-words, or are they relevant for your organization? What is actually required if you would want to make them relevant? Which recourses and tools could be of help? How can you get customer centricity into the genes of your organization?
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eBooks and White papers
White paper: Automation in market research
The market research industry is going through a number of important changes, which are demanding a lot from market researchers and market research firms. How do you respond to these changes and how do you ensure that you remain relevant and provide the right insights? You can read all about it in this white paper.
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eBooks and White papers
White paper: How to digitize audits and checks
Digitizing quality measurements is a turning point that is current in many sectors. Instead of clipboards and paper, you can perform, monitor and analyze the same checks digitally. In this white paper you can read how to approach this and what the benefits are. And how you can make audits and controls smarter, better and more effective with the help of CYS.
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eBooks and White papers
White paper: Net Promoter Score (NPS)
It seems too good to be true. A sea of information about what really gets your customers excited by just asking a few questions. It is possible with the Net Promoter Score (NPS) Survey of CYS. In this white paper you can read who the founders are, how NPS works and how you can apply it yourself.
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eBooks and White papers
White paper: Customer Satisfaction Survey
The voice of the customer is more important than ever. Customer satisfaction research is therefore indispensable in customer-oriented companies. You don’t make the difference by doing research, but by the way you do research, and what you do with those insights. The CYS customer satisfaction survey can help with this. In this white paper you can read everything about CSAT and how you can apply it.
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eBooks and White papers
White paper: eXperience Culture Scan
Committed, customer-oriented employees as a result of the ideal organizational culture.
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eBooks and White papers
eBook: A successful CX program – from measuring to improving
Bringing customer experience to life is a major challenge for many organizations. Customer feedback is collected, but there is usually too much focus on the score, so that efforts do not lead to structural and concrete improvements.
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eBooks and White papers
eBook: Measuring and improving employee engagement
The world of HR is changing rapidly. As a person responsible for employee engagement, you face many challenges. Are employees comfortable in their own skin? Are they happy and do they go to work every day full of energy? What do they think of the culture of your organization?
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